Collaboration Services Engineer

Job Listing No: 9740000

Collaboration Services Engineer

Provide day-to-day management and support for Collaboration Services, Lync, 24/7 or after work on-call.

Upgrade servers, collaboration hardware, and software/firmware and application software; configure and tune hardware and

software to meet corporate functional, performance and security requirements.

Maintain critical collaboration events log.

Provide ad-hoc support during preparation and implementation of projects within area of responsibility.

Attend, troubleshoot, and resolve assigned help desk calls and log associated activities in the help desk system.

Provide ad-hoc support during preparation and implementation of projects within area of responsibility.

Analyze collaboration services health check and generate technical analysis reports.

Engage with all IT teams to resolve issues related to collaboration services.

Conduct periodic capacity planning and ensure all collaboration resources within area of responsibility are adequate for current

and future need.

Continuously exploring opportunities for improvements in service delivery towards customer satisfaction through efficiency

and effectiveness.

Job Details

Date Posted:2018-02-26
Job Location:Riyadh, Saudi Arabia
Job Role:Engineering
Company Industry:Human Resources

Preferred Candidate

Career Level:Mid Career




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