Customer contact coordinator – Jeddah – CHEP
Customer Contact Coordinator – Saudi Arabia
CHEP is a global provider of supply chain solutions serving the consumer goods, fresh food, beverage, manufacturing and retail sectors in more than 60 countries. We offer a wide range of logistics and operational platforms and support services that are designed to increase performance and lower risk, while protecting the environment.
Reporting to the Customer Contact Supervisor, the incumbent will provide a support service for clients in the area. The (Customer Service Agent – Contact Centre Agent) is responsible for customer administration support for their clients and their Sales Partners working with Account Managers.
Responsible for remotely representing the Customer service department to our clients, supporting and working with internal departments (Credit Management, asset management, operations, master data, customer support) and ensuring customer satisfaction and retention.
Work directly with clients to successfully implement customer service improvement programs as client self-serve and proactive client contact for data changes by providing remote training and support.).
Work closely with the credit management team to escalate non-payment issues with client (i.e. pro-actively support our collections strategy
Manage to resolution all queries from the client by identifying the correct account balance to resolve the issue and managing escalations if required.
Opening the new accounts, verifying the rates, liaising with the master data for account validation.
Represent customer service department to key internal and external clients to address high profile or recurring client issues and complaints. Ensure that appropriate action plans are in place, with regular feedback to the client.
Investigating problems by running various reports from the CHEP SAP, Portfolio plus & and using this data to solve client problems.
Recording all client correspondence & problems in the CHEP Siebel CRM system and raising the necessary activities to the different departments to ensure account reconciliation, debit / credit notes.
Conduct proactive client engagement through account review, online visit, inventory audit, satisfaction survey etc…
Fielding with the inbound and outbound calls.
Manage the existing accounts DPL with the addendums.
Handling the cash sales advance matters and transactions to ensure billing accuracy, hire volumes and capturing daily cash sales THANs.
Managing and updating the master data files and Accurate filing of customer’s documentation.
Working under pressure
Working in a team
Ability to work in a multi-cultural fast pace
If you are interested in applying for the above role, please send your updated cv in word format.
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|Job Location:||Jeddah , Saudi Arabia|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Distributions and Logistics|
|Career Level:||Mid Career|