Service Advisor
Juffali Industrial Products Company (JIPCO) – Riyadh – Job Description Summary of Job Functions, Responsibilities & Authorities: Advising customers and handling complaints. Issuing clear repair instructions. Following up work in progress. Ensuring that customer’s vehicles are received and handled with special care and attention. Establishing, managing & updating all relevant service reports under WIP “Work In Progress” such as purchase orders, business partner, parts goods issues, service orders and job cards. Communications. Reporting directly to workshop manager. Communicating with all the workshop staffs. Communicating with Supply Chain Warehouses Task/s Establishing and maintaining good customer relations. Schedules service and repair appointments. Receiving vehicles. Advising customers (checking and diagnosing vehicles with test equipment, returning of valuables left in the car, documenting of body/paint damages in presence of customer, handling over difficult cases he cannot handle to his superior, suggest to cust… – Permanent – Full-time
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