Service Manager (Appliance, Electronics, Air Cond. Products)

Job Listing No: 9740000

Service Manager (Appliance, Electronics, Air Cond. Products)

Service Manager will manage the Service Department & direct the activities of the department to provide maintenance and repair the Company’s products, both in and out of Warranty. Over-see the establishing of operational procedures including registering & resolution of complaints. Stock service centers with spare parts and supplies to enable them to provide required services. Determine work standards and evaluate service centers’ workers’ performance. Direct activities concerned with the installation of equipment on customer’s premises to meet customer’s requirements. Direct activities of workers engaged in testing new equipment and recommend purchase or rejection of equipment. Investigate dealer’s claims for reimbursement of damaged equipment and prepare reports on the settlement to be allowed. Negotiate service contracts for installed equipment.

Display a positive demeanor and respect to all internal and external customers

Mentor and coach internal and external team members

Provide technical assistance when required, to promote the use of products

Act as a technical consultant to the Sales and Marketing Team on quality/technical issues

Consistently monitor and maintain call center metrics

Interact with the factories about quality issues and provide technical feedback

Process repair authorization and forward to appropriate approved service resource

Monitor performance and failure trends

Approve timesheets and invoices

Apply industry knowledge and analyze trends and developments to improve after sales service

Recognize system deficiencies and implement effective solutions

Agrees and maintains international and regional standards of service Kingdom wide.

Appoints and maintains appropriate service partner organizations in export branches

Manages internal and external technical teams with standards, budget and project schedule

Ensure department proper staffing levels

Set service organization goals and expectations and provide performance feedback to external partners and employees ensuring compliance with standard and regulations.

Job Details

Posted Date:2021-01-24
Job Location:Jeddah , Saudi Arabia
Job Role:Customer Service and Call Center
Company Industry:Retail & Wholesale

Preferred Candidate

Career Level:Mid Career
Degree:Bachelor’s degree


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